Terms & Conditions Contents:
Shipping Policy |
Guarantee – Disclaimer |
Ordering Details |
Cancellation Policy |
Non-Profit Donations |
Solaris Farms digs and ships freshly dug premium quality plants to any deliverable United States Postal Service address you submit. Shipment of plants within the time frames we provide is something we take pride in and will benefit you and your plants for planting. Plants are sold online using a secure cart. It is important to us that you receive an excellent product and will only send plants that are healthy and vigorous. We will make every effort to make your order the best and most trouble free possible. Solaris Farms no longer ships overseas or internationally.
Shipping Policy
♦ All peonies and Lilium are shipped in late September to mid October. Coldest areas will receive peony orders during the earliest part of the shipping season. These shipping time frames will accomodate successful planting in the coldest zones. See our “Estimated Shipping Time Frame” MAP or CHART to view when plants are shipped to your location. Peonies AND Lilium are shipped bare root and packed in peat. Note: Any single order containing both peonies and lilies maybe shipped after October 15 regardless of climate region. We recommend creating separate orders for peonies, lilies and other plants if arrival date is important to you. DOMESTIC ORDERS ONLY.
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♦ Cactus & Other Plants (other than Lilium and Peonies) are shipped in mid July (no exceptions). All plants are shipped bare root and are packed appropiately. DOMESTIC ORDERS ONLY.
♦ No early shipping dates will be entertained. Early shipping is not possible due to short harvest windows in Wisconsin. Note: Peonies and Lilium establish well in cool autumn soils and air temperature does not impact their establishment.
♦ Solaris Farms uses the United States Postal Service (USPS) for delivery. Shipping will be USPS Ground Advantage or Priority Mail services. Customers will receive a shipping notification from USPS when plants are entered into their system. The notification will include tracking and other shipping information important to the delivery of your package(s). Make sure to whitelist USPS and Solaris Farms in your email system, so your notifications do not end up being blocked or in your spam folders. Solaris Farms does not send out shipping notifications through our business email system, thus it is important to be watchful of USPS notifications during shipping season.
♦ USPS is diligent and will record the delivery time and place to the address you supplied Solaris Farms. Solaris Farms is not responsible for stolen, overlooked or misplaced packages after USPS records your package delivered. Please be observant of delivery to ensure your package is taken care of after delivery. Note: stolen boxes are becoming an increasingly common issue, thus it is recommended your delivery location be secure.
♦ If your address changes from the time you ordered and prior to shipping, please notify Solaris Farms through email. Make sure Solaris Farms has sent you a confirmation email stating your new address has been updated in our system.
♦ Solaris Farms no longer takes orders for overseas or international delivery. Anyone interested in ordering from a non-domestic location will need to have their orders delivered to U.S. deliverable address and make their own arrangements for for shipping to their final destination.
Guarantee – Disclaimer
Solaris Farms guarantees a premium quality product which equals or surpasses other growers’ product. Plants are guaranteed to be true to name (correctly labeled and identified) and disease free. All plants are closely inspected and prepared by our expert staff and USDA inspectors before shipping. Solaris Farms does not guarantee the productivity or floral behaviors of any plant in any garden. Solaris Farms will not be held responsible for the replacement or refund of any plant which fails to grow or prosper due to: siting, watering habits, climate conditions, mulch application, soil amendment, fertilizer application, soil conditions, improper storage conditions, delayed planting, and/or improper planting.
Upon reception, open the box(s), remove the plastic liner with contents inside and cut it open to remove plants – never attempt to remove plants by pulling them from the plastic liner or damage may occur, which is not covered by this guarantee. Within 48 hours of delivery, inspect plants and report, via email, any problems which may exist by emailing us at [email protected]. Expect a response within a day or two.
Once plants are unpacked it is important to get them planted immediately to insure the best possible outcome. The milled PEAT, which is used as a packing material, should not be used as a planting material. If you have any questions do not hesitate to contact us. Please see our Culture and Care pages for specific information regarding the plants in your order.
Climate change has made gardening more challenging in recent years and greater care in planting has become paramount. A good site that drains well, year round, is extremely important for almost all perennials, especially peonies, and lilies. Often, when we are not thinking of gardening (winter months), damage from wet conditions impacts plants the most. The months of December/January/February/March have been especially problematic in recent years with large swings in temperature and winter rain followed by freezing of the soil surface. While we may not notice, soil that thaws in the winter/early spring is able to absorb water, which then refreezes around the plant’s crown and ultimately smothers it. A good way to prevent this problem is to slightly mound the planting so water cannot pool over the plant and then cover plants after the ground has frozen in early winter with pine bows, which are removed in spring. The boughs will act as an insulator and do not allow soil to thaw and take on more water-a good thing for plants. Mulch should not be used around peonies, as it can create unsuitable soil conditions and may contribute to plant death- use at your own risk. Please consider climate change and give your plants the best chance to establish and be productive!
Solaris Farms is a State of Wisconsin registered and inspected nursery. All plants have been propagated, field trialed and inspected at Solaris Farms to insure a healthy product for planting in your northern tier garden.
Ordering Details
◊ All orders will be placed using our website’s secure shopping cart. Solaris Farms does not take orders via phone or any other method.
◊ Credit cards are charged at the time the order is placed.
◊ Submission of the order and full payment to Solaris Farms will reserve plant material. Placing a plant in the shopping cart does not reserve or complete a transaction. Saved shopping carts do not reserve plants for later purchase.
◊ Order additions: Additional items may be added to an existing order by placing another order. Upon submission of additional orders Solaris Farms may provide adjustments/refunds to shipping, packing & handling charges as needed.
◊ State plant health certificates are available upon request and are free of charge. Solaris Farms will not supply phytosanitary certificates for plants delivered to United States addresses.
◊ No minimum order.
◊ Shipping charges billed at checkout include: packaging, handling, documentation, marking and shipping transport to your location. Included are: shipping box, plastic box liner, peat packing material, box tape, USPS shipping label, plant I.D. labels secured to plants, hand packaging, garrauntee, invoice, quick guide to planting/culture, weight entry, electronic record sent to USPS and transport to USPS facility from our farm.
◊ All prices and inventories are subject to change without prior notification. We will not substitute, unless given instructions to do so. If for some reason we cannot supply a plant that you have ordered and paid for, we will supply a full refund and other involved costs of the item.
◊ Plants are sold and shipped as bare root plants, divisions or grafted plants. All plants are propagated at Solaris Farms. No micro-propagated plants are sold by Solaris Farms.
◊ No reservations on plant material. Plants are reserved once an order has been processed and payment is made.
◊ Refunds are only entertained with accompanying photographic documentation within 48 hours of order delivery, as confirmed by USPS tracking documentation. We will provide a full refund of the purchase price or replacement of plants which do not arrive in a healthy state, given photographic documentation is supplied by the recipient. Solaris Farms will no longer take responsibility after 48 hours for plants not in our care. Reasons for this policy are: incorrect storage, environmental/climate conditions, unknown handling and planting variables; all which are out of Solaris Farms’ control. If Solaris Farms deems the plant material available at the time of shipping non-saleable, we will provide a full refund.
CANCELLATION POLICY
♦ A 12% restocking, credit card processing, field inventory, selection and administrative fee will be applied to any cancelled order, cancelled plant(s) within an order, or item changes within an order, from the time an order was placed to August 1.
♦ A 35% restocking, credit card, field inventory, selection and administrative fee will be applied to any cancelled order, or cancelled plant(s) within an order, from August 2 to September 1.
♦ Cancellations after September 1 are non-refundable. This is due to the implementation of harvest procedures which are in process and our inability to recoup costs involved.
*Note: While this policy would appear expensive to the consumer who may have valid reasons for cancellation, our expense is greater than the order’s sum when cancelled. As a grower business, many costs are involved in cancellations which “off the shelf resellers” and “mass producers” do not have to account for. At minimum, to provide our high quality product, the following is considered in the cancellation policy time frames: minimum of 3 years to grow a plant to saleable size-quality product, digging materials & machinery/labor/time, field marking, field records, order records, accounting, website maintenance, division/plant processing & cleaning, processing materials, storage materials, marking/tracking, shipping materials, shipping reservations, restocking & listing (if possible), office materials, disease mitigation, licensing, inspections, year-round field maintenance, propagation, replanting, insurance, taxes and payroll. Considering the above all are impacted by any cancellation, we believe our product is of great value and hope there is an understanding for this cancellation policy. We’d much rather you have the plants in your garden! If you do need to cancel in the later part of the season, we will follow the policy as noted, but recommend you consider donating your plants to a friend or non-profit plant organization, rather than experience cancellation penalties. Friends or plant organizations are usually most appreciative of such goodwill and it makes for the best use of the beautiful plant material we will provide.
♦ Returns are not accepted.
NON-PROFIT DONATIONS
◊ Solaris Farms proudly supports non-profit plant organizations through the donation of plant material. Plant organizations support our mission for horticultural education and appreciation of peonies. These organizations create a much needed support network for any business selling plant by educating their members and the general public. In 2025 Solaris Farms was solicited to donate plants by more than 30 organizations, of which we supplied plant material to a dozen or so at a cost of more than $10,000.00. With demand high for such donations, and with considerations to our costs (labor, plant material, timing, etc…) some limits and a policy has been developed to ensure best practices.
◊ Donation Policy
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- Donations are available to non-profit plant societies which are registered with the United States Internal Revenue Service as “not for profit” organizations. To request a donation, the soliciting organization must supply their IRS assigned EIN/TIN for consideration. Unregistered organizations are not eligable.
- Solaris Farms will donate plants, free of charge, to no more than 8 non-profit organizations of our choice/year.
- Plant donations from Solaris Farms are only available to non-profits which hold their fund raising activity after the first week of October. We are not able to supply plants prior to this period due to our busy digging/shipping season.
- No more than 5 plants will be donated to accepted non-profits, with the exception of The American Peony Society. The American Peony Society exception is valid for their extensive work provided to the genus Paeonia through many initiatives which impact peonies and people worldwide.
- Choice of donated plant material by Solaris Farms is the owner’s choice.
- Donated plant material is to be distributed for the purpose of non-profit organization fund raising. No member shall profit from donated plant material.
- Donated plant material is expected to be sold at a fund raising event for an equal or greater than market price value (our price). Members and/or the public participating in such fund raising events should be aware they are supporting a peony education and they are donating to an organization’s mission, not shopping for plants at a lower than market price.
- Non-profit recipients will report to Solaris Farms the price they receive for donated plants within one month of the the fund raiser.
- Plants will be sent to a single representative of the non-profit at a single address for dispersal.
- Donated plants come from a pool of “extra” plants which may come from cancelled orders or from extras in our digging operations.
