Shipping Policy
♦ All daylilies ordered are shipped the last week of June to August 1. No spring or fall shipping available. Bare root only.
♦ All peonies ordered are shipped in late September to mid October. Coldest areas will receive peony orders during the earliest part of the shipping season. Bare root only.
♦ Lilium and other plants may be ordered through our online catalogs for mid October delivery. Shipped bare root.
♦ Peonies, daylilies and lilies ship at different times, thus we ask you to create separate orders for each type of plant. This allows shipping to be properly calculated.
Our Guarantee
Solaris Farms cannot guarantee the productivity or floral behaviors of any plant. We do guarantee a premium quality product which equals or surpasses most other growers product. All plants are closely inspected by ourselves and USDA inspectors before shipping. To the best of our knowledge all plants will be healthy and disease free. Plants are guaranteed to be correctly labeled and identified. This guarantee applies to shipped plants or those sold directly to the customer at the farm for pick up.
USPS Tracking information will be sent to the customer’s email on file, via the USPS notification system, thus watch your email inbox for shipment status. Please monitor your delivery location to insure the order is not stolen, damaged by environmental conditions or misplaced. Upon reception open the box(s), remove the plastic liner (if provided) and cut it open to remove plants – never attempt to remove plants by pulling them from the packing liner/bag or damage may occur, which is not covered by this guarantee. Within 24-48 hours of delivery, inspect plants and report, via email, any problems. Refunds are only entertained with accompanying photographic documentation within 24-48 hours of order delivery. We will provide a full refund of the purchase price or replacement of plants which do not arrive in a healthy state, given photographic documentation is supplied by the recipient. Solaris Farms will no longer take responsibility after this period for plants not in our care, due to storage, environmental conditions, careless handling and planting variables. Once you receive plants it is important to get them planted immediately to insure good health. Delay in planting voids consideration for refund or replacement. Please see our Culture and Care page for proper care of new plants. If you have any questions do not hesitate to contact us.
We are a state of Wisconsin registered and inspected nursery. All plants have been propagated, field trialed and inspected at Solaris Farms to ensure a healthy product for planting in your northern tier garden.
Solaris Farms will dig and send freshly dug plants to any deliverable United States Postal Service address you submit. Plants are sold online using a secure cart. It is important to us that you receive an excellent product and will only send plants that are healthy and vigorous. We will gladly work with you via email to put together an order that best suits your needs if you are not comfortable using our online shopping carts. Ordering from a new grower, or by mail order can be worrisome at times, so please read the information below to answer some of your concerns. We will make every effort to make your order to us the best and most trouble free possible.
Domestic Order Terms
◊ Orders are accepted through our secure online shopping cart or via email, due to needed inventory control measures. No phone orders or mail in orders are accepted. Charges to Credit Cards or banks are immediately collected and not delayed until the shipping date.
◊ State plant health certificates are available upon request and are free of charge.
◊ No minimum order.
◊ Safe domestic delivery of plants is guaranteed through the United States Postal Service. Delivery duration from Solaris Farms to the order destination may be variable and sometimes delayed due to supply chain issues – generally this is not a concern due to the dormant state and durability of our plant products. Because weather in Wisconsin and the Midwest can be extreme in spring, summer, and fall, shipments may be held until safe delivery can be assured.
◊ Order changes & cancellations:
♦ A 12% restocking, field inventory, selection and administrative fee will be applied to any cancelled order, or cancelled plant(s) within an order, from the time an order was placed to August 1.
♦ A 35% restocking, field inventory, selection and administrative fee will be applied to any cancelled order, or cancelled plant(s) within an order, from the time an order was placed to September 1. Shipping is non-refundable at this time due to pre-purchase of services and materials.
♦ Peony orders are non-refundable after September 1, due to our inability to resell and recoup costs involved with harvested plants.
◊ Returns are not accepted for any reason, other than plant health issues at the time of delivery and reported within 24-48 hours with photographic documentation.
◊ Returned checks or any other form of an insufficiently funded order will incur a $50.00 fee.
◊ Order additions: Additional items may be added to an existing order at any time and Solaris Farms may make adjustments/refunds to shipping charges if there is a significant difference.
◊ All prices and inventories are subject to change without prior notification. We will not substitute, unless given prior instructions to do so. If for some reason we cannot supply a plant that you have ordered and paid for, we will supply a full refund and other involved costs of the item.
◊ Plants are sold and shipped as bare root divisions or grafted plants. All plants are propagated at Solaris Farms. No micro-propagated plants are sold by Solaris Farms.
◊ No reservations on plant material.
International Order Overview
◊ Please contact Nate Bremer at info@solarisfarms.com to make arrangements for international orders. Orders may not be placed through our website, but may be used to view products available.
◊ Solaris Farms exports peonies only. No Hemerocallis, Lilium or other genera are shipped to foreign destinations.
◊ International orders are possible to Canada and select European countries with proper documentation.
◊ Peonies are shipped in late September to mid October.
◊ No minimum order, but larger orders are recommended to make shipping and documentation requirements more economical.
◊ Payment in full is required before plants are reserved (no reservations without payment).
◊ International orders require, at minimum the following:
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- A $200 flat fee is applied to all orders which includes, phytosanitary certificate, international invoicing, shipping arrangements, office/administration time, extra plant preparation and required packing. Solaris Farms will provide the above services for the afore mentioned flat fee.
- All shipping costs are paid for by the customer at cost, when plants are ready for export. Packed plants are held at Solaris Farms until payment is received.
- Import information required from the customer: Delivery address, import permit number (if needed), broker and contact information (if needed), packing requirement information.
- Wire transfer of payment in U.S. currency to our bank (plus $35 to $50 wire fee) or credit card payment (plus 4% of order total) are accepted, before plants are reserved.
◊ Plants are shipped via Postal Service (small orders) or D.B. Schenker for larger overseas orders that use a broker. All shipping charges are billed to the customers. Small Canadian orders will be shipped via the Postal Service and larger orders will be shipped using Journey Freight with brokerage included.
◊ All liability of safe delivery is the responsibility of the customer due to variation in destination country import regulations, inspections and other variables beyond Solaris Farms’ control. Solaris Farms does not arrange brokerage/import to any destination services.
◊ The last date to order peonies for international delivery is July 1.
◊ Order cancellations and changes: Orders cancelled or altered after 30 days are subject to a 35% restocking, field inventory, selection and administrative fee. No refunds or changes to orders after August 1.
◊ All prices and inventories are subject to change without prior notification. We will absolutely not substitute, unless you give us prior instructions to do so. If for some reason we cannot supply a plant that you have ordered and paid for, we will supply a full refund and other involved costs of the item.
◊ Plants are sold and shipped as bare root divisions or grafted plants. All plants are propagated at Solaris Farms. No micro-propagated plants are sold by Solaris Farms.